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Secunderabad, Telangana
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  • HR
  • IT
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Job Details

Roles and Responsibilities To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications. To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. To accurately record, update and document requests using the IT service desk system. To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware. To resolve incidents with printers, copiers and scanners. To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. To work within the relevant legislation, policies and procedures. To participate in the Annual Performance Development Review Process. To attend training courses as identified and agreed for appropriate development.Knowledge and Skills Mail client Installation & problems printer installation & problems and internet/intranet problem. Standard software installation/problem & Anti-virus installation and email & internet access. Installation & Administration of Operating system like Windows 7/8, Windows 2008 Server & 2012 Server. Video Conferencing through WebEx and Polycom View station device. Diagnosing & Troubleshooting hardware components, Preventive maintenance strategies. Successfully applied the security patches upon Microsoft Release. Deftly handled the troubleshooting of Microsoft Applications such as Office, Project, Visio and Outlook and Other applications like Open office, Antivirus, etc. Troubleshooting issues related to virtual desktops and knowledge of VDI technologies. Deployed Windows server update services to ensure the Desktops & Servers were updated with latest patches and security updates. Taking care of the Upgrading Software & operating system. The information in ticketing system for future reference and compliance auditing. Providing support to the end users, troubleshooting customer queries and setting up of networks on different. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.Education / Experience Preferable 2.5+ years of direct customer service experience. Preferred MCP\MSCE\MCSA and Hardware certification (or equivalent training\experience). ITIL Certification is added Advantage. Bachelor's Degree or Equivalent Degree.
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-7


System Administration | System Security
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