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Systems Analyst 3-Support

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Oracle RDBMS on Versions 11g & 12cRAC , DataGuard, RMANalso DBA skills and Performance/tuning know-howBasics on Enterprise Manager / Cloud ControlSUSE / SLESExadata CertifiedLinux 5 & 6Good Communication skillsExperience with providing KTs to customers will be a plus8-10 years experience. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 8-10


Application Programming | Database Administration (DBA) | Quality Assurance/Testing | System Administration
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