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Systems Analysts

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  • Banking & Finance
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Job Details

Overall purpose of role Barclaycard is currently seeking a Support Analyst to join our Technology Center, based in Pune, India. This position will enhance the current off-shore team in providing support for multiple web based applications in digital portfolio. This position will also expand our support organization in establishing a follow the sun support structure where staff members can achieve a work/life balance that is a key component of our core values. As the application engineering and development of the application is India based, this resource will be working closely with other India based staff as well as US and United Kingdom based stakeholders to provide world class support. Because of this positions proximity to engineering and development staff part of the purpose of this position include Coordinating with developers priority and impact of incidents/defects, and help reclaim the time lost with queries posted by developers within their time zone reducing turnaround time Key Accountabilities and Skills required Together with the current global support team, the successful candidate will be responsible for providing production support to the application in a combined 24X7 structure. After knowledge transfer activities are complete, this position will help to identify and resolve problem areas while keeping the customers updated of the status and impact. Support Analysts are expected to actively participate in problem resolution activities and application enhancement activities including Scrum sessions and maintenance development tasks. Support Analyst provides guidance to junior staff and provides strategic recommendations to senior management in the areas of staff, technology and process. Key responsibilities include Providing 24x7 live system support (as per rotation shared with the team) Incident management Problem management Change management Service improvement Pre- and post-implementation support Stakeholder Management and Leadership This role requires regular engagement and management of key stakeholders (both internally and externally) and relationships with them. This role needs excellent communication and leadership skills. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-6


Application Programming | Database Administration (DBA) | Quality Assurance/Testing | Software Engineer
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