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Systems Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

ResponsibilitiesImplement and maintain advancements to Intuits corporate and customer-facing desktop, printing and internal server solutions (including patching, upgrades, version control)Monitor and respond to alertsUpdate all documentation and templates associated with new designs and implementation plansCoordinate vendor services and scheduled failover testing of equipmentEnsure that acquired legacy applications conform to Intuit standards while meeting the needs the application was designed forProvide 2nd tier support for troubleshooting/resolving customer issues and escalating to 3rd tier and vendors as necessaryRecommend technical process and procedural improvementsReview and understand industry IT trends and best practiceInvolved with and responsible for elements of the ITIL Service Operations L2 Support (incident, change, problem, availability, capacity, service continuity management, etc.)Build positive relationships with vendors in support of Intuit s clientsManage ongoing entries into key inventory and service request systemsDocument resolutions of customer callsEnsure that quality service is provided to customers and that service changes are informed by customer feedbackEnsure the timely resolution and documentation of all callsDesktop / Server engineering support experience in a Global Enterprise Environment.Experience with LANDesk, CASPER, desktop backup software (e.g. inSync), Bitlocker, Windows and MAC desktop OS, Windows, Linux Server OS, a plus.Experience supporting, operating and maintaining desktops and servers.Minimum of 3-5 years in the IT industry.Experience with technical project management and engineering skills are preferred.Excellent customer service focus and analytical problem solving abilities.Strong interpersonal, written, and oral communication and presentation skills.Highly self-motivated and directed, with keen attention to detail.Experience with monitoring, alerting and reporting tools (such as SPLUNK)Ability to thrive in a fast-paced environment and prioritize tasks, shift priorities as needed and maintain schedulesPreferred CertificationsCCE Certification, LANDesk CL, MCSE Certifications are desiredITIL Foundations certification is not required, but is a plus.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-9


Network Planning | RF Engineering
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