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Systems Engineer-desktop Support

Mumbai, MH
Job Code:
  • IT
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Job Details

Job ProfileInstallation and configuration of Windows based operating systems (Windows Xp, Vista,7&8)Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.Trouble shooting of all types of Hardware and software applications problems.Configuring & troubleshooting of Desktop/Laptops for L2 level & Managing backup and recovery.Configuring & troubleshooting of printer, scanner & LAN related issues reported by usersInstallation and configuring of wireless Data Cards in users laptops.Exposure in Active Directory user creation & deletionMaintenance and Troubleshooting of connectivity problems using Ping, Trace route.Trouble shooting hardware, software & networking problems.User group policies creation & modificationMonitoring of virus issues through Symantec Endpoint Protection antivirus.Regular data & mail backup of MS outlook (PST files).Password creation & resetting to end users through remote desktopGood experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook ExpressRemotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.Resolving tickets with in the SLA which is raised from End User side.Maintaining Assets through Asset Management ToolsDesign and integrate specifications for systemsParticipate in an on-call rotationRecommend new processes and procedures, equipment and softwareAct as a senior resource for other System Engineers and for the teamCommunicate and interact with the other team members or colleagues to ensure coordination and cross-trainingDesired skills and experience Certification or knowledge in ITILWilling to work under 24/7 supportProvide user support to quickly diagnose and resolve desktop issuesAt least 1 to 2 year experience in a similar Desktop support roleGood verbal & written communication skills
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 2-3


Application Programming | Configuration/Release Mgmt | Desktop Support
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