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SYSTEMS ENGINEER SERVICE NOW


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
11-11-2016
Job Code:
58250425
Categories:
  • IT
  • Retail & Wholesale
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Job Details

Provide technical support for Service Management softwareenvironmentResolve incidents, identify problems, and fulfill requests within established Service Level Agreements relating to Service ManagementsoftwareConfigure and/or customize Service Management software based on the approved and prioritized enhancementsConfigure and troubleshoot applications running on bothWindows and Linux using log files and command line scripts/batch filesDevelop reports using MS Reporting Services or using Cherwell provided configurationsUnderstand and be able to troubleshoot data extract, transfer and load scripts using SQL Server Integration Services ( SSIS)Ability to understand the Security and ability to interactwith associates twith network and firewall expertise.On call support afterhours and weekends as per rotation scheduleStay knowledgeable and keep current in Service Management softwareUnderstand Service Transition and Service Operationsprocesses within IT Infrastructure Library (ITIL) version 3 release 2011Review and evaluate functional designs for completeness and accuracyUnderstanding of waterfall and agile system developmentlifecycleAbility to work as part of a team, rotating assignments as necessaryFollow coding standard to promote consistent ServiceManagement development workDocument resolution to defects assigned during testing cyclesQualifications QUALIFICATIONS 4 year degree in Computer Science oran equivalent combination of course work and job experience4 plus years of programming experience with a minimum of 2 years in comparable systems development roleWorking knowledge of ServiceNow orCherwell Service Management (preferably Cherwell)Ability to clearly ccommunicate in English across multi-national locations. Ability to present, discuss, andexplain issues coherently and logicallyboth in writing and verballyStrong collaboration skills across multi-national teams
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 4-9

Requirements

Business/Systems Analysis | Quality Assurance/Testing | Software Engineer
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