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TaCIT- CDT-End to End Data Design Lead (Customer Data )

Bengaluru, KA
Job Code:
  • Oil & Gas
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Job Details

Technical & Competitive IT (Tacit) Customer data and analytics team (CDA) is accountable to develop, deploy and sustain leading edge marketing (CRM) and advanced analytics platform capabilities for Shell which (a) consolidates data from a variety of (internal and external) sources, (b) analyses that data to deepen our customer knowledge and build personalized, targeted campaigns, and (c) integrate those campaign offers through multiple channels such as mobile, web and e-mail direct to our customers using the channel with which they prefer to interact with Shell. This provides a truly leading edge customer experience which delivers sustainable competitive advantage and business value to Shell.PurposeData is essential for all the advanced customer data and analytics capabilities and customer Marketing value propositions delivered through the CDA foundation platform.The purpose of the position as Data Design Lead will be to own and support design, development, and delivery of data management solutions (application data structure, storage and integration) in the Customer data and analytics group, sustain and improve the delivery of customer experiences, analytics and reporting executed through the enterprise CRM and digital platformThe position will also help shape how the CDA platform integrates with and operates across a wider business & technical landscapeAccountabilitiesSet the strategic direction for the data design/architecture, short and long termOwn design direction & delivery for CDA data architecture (HANA, SQL, *HDFS)Manage a team of design and analysis resources in delivery of the aboveProvide SME input into design, change request impact analysis and defect resolutionDefine the data requirements and structure for the application. Model and design the application data structure, storage and integration.Respond to specific design queries/challengesDesign/Development of the data model, ETL processes and business rules to process and load data into the Data martsRepresent CDA in enterprise data design forumsEngage and manage relationships with senior stakeholders from various parts of the organisation regarding direction and use of data platformsWork with key business representatives, data owners, end users, application designers and data architects to model current and new dataBuild strong working relationships with business customers and develop understanding of their requirements and business processesDimensionsGlobal scope with opportunity to work with multiple businesses across RDS in time (initial focus Downstream Retail)Wide range of internal and external stakeholders (Businesses, functional IT, IT support, Product Vendors etc).Special ChallengesNeeds to be able to deal with state of the art, differentiated and often unproven technologies which require some learning on the jobNeeds to be comfortable with sometimes vague and changing scope and priorities in a rapidly changing environmentAbility to interact and build relationships both within Shell (IT & Business teams) and external (IT partners and delivery partners)Additional CommentsOpportunity to work on an enterprise platform across multiple business areas.Opportunity to work on Tier 1 high visibility program in Shell.Opportunity to work in truly multi-national, multi-cultural, fast paced environment.Opportunity to influence Shell's bottom line in a very measurable and meaningful way.RequirementsExperience, Skills and Qualifications required9 12 years of total experience.SkillsExperience of delivering Data Warehousing, BI &/or Advanced Analytics solutionsStrong knowledge of structured data management, RDBMS and ETL technologiesExperience in Big Data Solutions (Cloud)Experienced in SQL, SAS, R, (Python, HIVE, Spark knowledge desirable)Experience in translating requirements and defining KPIs/MetricsExperience in analysing, designing and supporting applications that interface with databaseStrong communication skillsBusiness Partnering & Value- KnowledgeDevelop & Manage Suppliers- AwarenessIncident, Threat & Vulnerability Management- AwarenessI & D Design Integrity- KnowledgeIT Architecture- KnowledgeIT Service Delivery & Support Processes- SkillLandscape & Configuration Management- SkillProgramme Management- AwarenessSoftware Engineering- Skill
Additional Degree: BE/ B.Tech (Engineering)

Experience: 9-12


Data Warehousing | Database Administration (DBA) | Software Engineer | System Analyst/Tech Architect
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