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TaCIT- CDT-Solution Design Lead (Customer Data & Analytics)

Bengaluru, KA
Job Code:
  • Oil & Gas
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Job Details

Technical & Competitive IT (Tacit) Customer data and analytics team (CDA) is accountable to develop, deploy and sustain leading edge marketing and advanced analytics platform capabilities for Shell which (a) consolidates data from a variety of (internal and external) sources, (b) analyses that data to deepen our customer knowledge and build personalized, targeted campaigns, and (c) integrate those campaign offers through multiple channels such as mobile, web and e-mail direct to our customers using the channel with which they prefer to interact with Shell. This provides a truly leading edge customer experience which delivers sustainable competitive advantage and business value to Shell.PurposeA number of new customer value propositions are in development at any given point in time on the digital marketing and data analytics platform.It is really important that these customer value propositions are designed in a consistent and coherent manner to ensure best practices are applied throughout and right design choices are made.The purpose of the position is to work in the capacity of design lead for the customer data and analytics platform and to own the designs for the solution E2E and to liaise with t development teams, support and manage the delivery of solutions in the Customer data and analytics group, sustain and improve the delivery of customer experiences, analytics and reporting done through the enterprise CRM and digital platform. AccountabilitiesUnderstand (and define) the E2E solutions and various systems that are part of CDA platform landscape.Manage the solution designs for existing live applications and ensure they are updated and kept current.Liaise with solution and Data architect to design the E2E solutions in line with enterprise standards and guidelines.Provide SME input into designs, change requests and defect resolutionDevelopment of the application architecture, E2E processes and business rules to process.Work with Enterprise architecture team, CDA Business analysts to develop / update landscape specifications.Work with key business representatives, data owners, end users, application designers and data architects from various parts of the organization to model current and new customer value propositions.Support wider offshore team to build knowledge and respond to specific design queriesDimensionsGlobal scope with opportunity to work with multiple businesses across RDS in time (initial focus Downstream Retail)Wide range of internal and external stakeholders (Businesses, functional IT, IT support, Product Vendors etc). Special ChallengesNeeds to be able to deal with state of the art, differentiated and often unproven technologies which require some learning on the jobNeeds to be comfortable with sometimes vague and changing scope and priorities in a rapidly changing environmentAbility to interact and build relationships both within Shell (IT & Business teams) and external (IT partners and BPO partners)Additional CommentsOpportunity to work on enterprise platform across multiple CoB.Opportunity to work on Tier 1 high visibility program in Shell.Opportunity to work in truly multi-national, multi-cultural, fast paced environment.Opportunity to influence Shell's bottom line in a very measurable and meaningful way.Opportunity to shape andRequirementsExperience, Skills and Qualifications required13-17 years of total experience.SkillsExperience of solution architecture, application design, design patterns and principles.Strong knowledge of design principles, service oriented architecture, real-time systems, RDBMS and ETL technologiesExperienced in web services, SOA, SQL, SAS, (Python, HIVE, Spark knowledge desirable)Experience in translating requirements and defining KPIs/MetricsExperience in analyzing, designing and supporting applications that interface with databaseStrong communication skillsDemonstrated experience in designing, architecting, testing, debugging, and optimizing applications.Knowledge of database architecture and design principles including relational database design, views, indexes and joinsBusiness Partnering & Value - KnowledgeDevelop & Manage Suppliers - AwarenessIncident, Threat & Vulnerability Management - AwarenessI & D Design Integrity- KnowledgeIT Architecture - KnowledgeIT Service Delivery & Support Processes- SkillLandscape & Configuration Management- SkillProgramme Management- AwarenessSoftware Engineering- Skill
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 13-17


Application Programming | Business/Systems Analysis | Database Administration (DBA) | Software Engineer
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