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TaCIT-ESDV Business Analyst (Support and Deployment Business)

Bengaluru, KA
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Job Details

The Support & Deployment Business Analyst (S&D BA) should be knowledgeable in concepts such as Information & Data Management, Business Change Management, Continuous Improvement, Develop & Manage Suppliers, Information Risk Management, Business Platforms, On-premise & Cloud Hosting, and Networks & Field Telecoms. The purpose of the role is to lead efforts toDrive and own Engineering & SMART wide continuous improvement regarding Support Excellence ITIL based processes and operational ways of workingDrive operational assurance on a daily basis by providing staff coaching as well as implementing recommendations from internal and external audits and managementDevelop stakeholder communications internal to ESDVAdditional AccountabilitiesEnsure process assurance is implemented in a standard fashionWork with all the delivery teams in both Technical Landscape Services and Engineering & SMART DV to implement process improvementsSupport other Continuous Improvement initiatives within the ESDVManage the overall Compliance within ESDV applications following Global Support ProcessesPerform regular compliance checks to evaluate and appraise control effectivenessEstablish measurements and monitoring reports for management on the status of control effectivenessAnalyze reporting data and recommend improvementsUndertakes communication and training activities to facilitate EESS delivery staff awareness of operational processesSpecial ChallengesSupport Excellences professionalize and standardize work practices and support models across the Delivery VerticalWorking across organizational boundaries, including other teams with ESDV and TLSKey elements of this strategy areImplement standard support models and processes across ESDV and TLSImplement standard roles across ESDV and TLSDrive improvementsImprove the compliance culture in the ESDV Eng & SMARTRequirements Skills & Requirements Typical Years of Experience 9 to 12 years of corporate IT experienceMinimum Education or Certification 4-year Degree related to ITKnowledge of Engineering applications and underlying infrastructure is an advantageITIL certified is a pre-requisiteSome experience in IT Project ManagementExcellent communication, negotiation and stakeholder management skillsExperience in developing and implementing KPIs, operating metrics and reportingWork effectively in virtual, global dispersed, cross cultural environmentsTrack record of deliveryLean Certified is an advantageExperience in Kaizen improvement process a plus
Degree: MBA/ PGDM

Additional Degree: BE/ B.Tech (Engineering)

Experience: 9-12


Business/Systems Analysis | Project Leader/ Project Manager | Software Engineer
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