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Team Lead : Cisco VOIP System Engineer


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
14-11-2016
Job Code:
58284053
Categories:
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Job Details

Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis.Works with business users to determine call flow and call center requirements, solutions, reporting and systems enhancements.Documents corporate and remote branch call flow configurations and call flow charts.Builds and maintains spread sheets and related discovery documents for call center strategies.Evaluates and recommends new products and concepts for call center activity.Troubleshooting implementation related inbound/outbound call issues from cradle to grave are part of our UCCE Engineer responsibilities.QualificationAny graduate / IT Diploma with 4+ years experience.Desired SkillsGood knowledge of Cisco UCCE and CVP product line and technologyDesign, implement and maintain complex CISCO ICM/UCCE.Work with business users to define needs and advise solutions and Generated Technical DocumentationDirect multiple Unified Communication-related projects and coordinate with all relevant parties including fellow engineers, project managers, and customers or vendorsOur UCCE Engineers work together in a collaborative environment to help maintain the integrity of the IP based voice recording, analytic, workforce management, and related systems.Troubleshooting implementation related inbound/outbound call issues from cradle to grave are part of our UCCE Engineer responsibilities.Generates voice network configurations from High & Low Level Design prospectiveBuilds simulated UCCE, CVP setup in test labs to resolve highly complex problems and compatibility issues.Cisco ICM Enterprise development and deployment experience
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-9

Requirements

Business/Systems Analysis | Configuration/Release Mgmt | Software Engineer
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