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Bengaluru, KA
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  • Travel
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Job Details

1. Ensure smooth running of day-to-day Quality Management team including service levels for email and phone.2. Be first point of contact between servicing team, clients, cross functions, & act as the first level point of Escalation.3. Ensure accuracy/quality of service through effective monitoring observance of workflow.4. Set and standardize processes and ensure smooth functioning of the floor.5. Implement new changes, arrest any irregularities found either in technology front or in operations and ensure corrective measures are taken to arrest the issue with a proper fix.6. Analyze trends, identify service enhancement opportunities, and partner with necessary areas to implement the enhancements7. Monitor the quality, policy adherence and efficiency of service delivery by the team and assist in their training and development.8. Ensure all individual members of the team are meeting the SLAs for quality, accuracy and productivity.9. Accountable for the achievement of individual and teams performance targets.10. Effectively coach and develop individuals to enable them to succeed in their jobs and perform to achieve their targeted goals.11. Conduct Monitoring, Feedback and Training sessions regularly and deliver monthly Consultant performance review.12. Email Management of team members.13. Ensure free of errors, losses and zero level of escalations and take full responsibility of any such fallouts.14. Demonstrate strong sense of urgency while maintaining exemplary detail accuracy under pressure.15. First level of screening on new recruitments.16. Capable of prioritizing, multi-tasking, and handling high quality effectively. Presentable, flexible and with a desire to succeed.17. Handling the Quality Audit for all tickets that are issued of the same day, in ensuring the details of the ticket, invoice and supplier details are in sync with the details issued.18. Handling the Quality Audit for all travel within the next 48 hours before departure, in ensuring the travel itinerary, passenger details and ticket details are all good for travel.19. Managing the schedule changes and cancellations received from the airline, both LCC and GDS, ensuring the tickets are reissued or revalidated accordingly.20. Monitoring the GDS (Sabre, Abacus, Galilieo and Amadeus) Queues, in ensuring the necessary action is taken and any notification whatsoever sent to the client/supplie
Additional Degree: BE/ B.Tech (Engineering)

Experience: 6-8


Project Leader/ Project Manager | Quality Assurance/Testing | Software Engineer
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