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Team Leader Banking

Gurgaon, HR
Job Code:
  • Miscellaneous
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Job Details

Manage a large and diverse team of CSAs working towards pre-defined targets* Responsible for maintaining discipline and absenteeism of team on the floor* Responsible for staff retention within the team* Ensure prompt and accurate service and achievement of targets* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently* To identify training / coaching needs of the team members and provide the same to the Manager* To assist new members of the team by updating knowledge & bridge process gaps* Be directly responsible towards fostering the development of team by motivating them* To ensure team achieve productivity and quality roster adherence* Ensure the professional and ethical conduct of team members* Accountable for smooth flow of operations* Coordination between Managers and Team Members* Abide by companies and clients Information Security policies. Eligibility* Graduate fom any stream* Good Comm. Skills.* Min 2+ year of exp as TLfrom Outbound& inboundprocess.* Good analytical skills in English* Time Management* Ability to multi-task* Ability to work well in and promote a team environment* Excellent understanding* Customer Service* Quality focus.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-4


Any Process - Both BPO Type
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