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Team Leader CA/UK


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
19-11-2016
Job Code:
58262384
Categories:
  • Travel
Applying for this job will take you to an external site
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Job Details

Job DescriptionDelivery of team sales target, service level components, quality and productivity targets & indicatorsPeople Management, including all HR related issues, as well as staff developmentOperational Management Managing the floor, adherence to scheduleOwnership and problem resolutionCall monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every callTraining and development of staffMotivation, leadership for a team and developing future leadersRecommendations for product and process development based on customer feedback and analysis of the sameConducting performance appraisal for the teamCompiling reports on teams performance and customer feedbackCommunication and being a focal point of dissemination of information from management to team and vice versaDesired Skill Set Should be a GraduateExcellent Written and Oral CommunicationSmart WorkerWilling to work inrotational shiftsPrior Travel Experience is a must
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5

Requirements

Voice Process - Domestic BPO Type
Applying for this job will take you to an external site

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