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Team Leader

Gurugram, HR
Job Code:
  • IT
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Job Details

Key ActivitiesAccountable for the GL s KRAs.Analyze the GL s team performance and suggest ways to improve.Co-ordinate with other TLs for reporting and for sharing best practices.Send shift report and End of Day (EOD) report to the management. End of Day report shall be consolidated report of all TLs and shall be sent by the last TL ending the day.Handling escalations and co-ordinating with other departments.Manage attrition.Manage recruitment for the teams.Daily Task ListEnsuring that GL is performing its daily tasks.Ensure the daily preparation of reports.Review the reports for completeness and accuracy.Analyze the report and send recommendations for improvement in quality and productivity of the team to the supervisorSend the weekly roster by Thursday to supervisor for the coming week, i.e., to be implemented from Sunday.TeamworkEffective communication with the Operations Manager on goals.Achieve efficiency in operations and maintain work-life balance.Create an environment within the team which fosters knowledge sharing and open forumsDevelop the soft skills and technical competency by putting enrolling into trainings & PIP.Skills/Experience RequiredAny Bachelor s degree. But preference will be given to the candidate having Technical Degree (IT/Computer).7-10 years experience in Technical support.Should have experience in providing the technical support to international costumer.Must have multiple teams handling experience.Ability to develop effective working relationships with Team members.Fluent business English (spoken and written) language skills.Ability to bring analytical structure and solution to problematic areas.An excellent attention to detail.Intermediate working knowledge of Microsoft Office is essential.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 7-10


Any Process - Both BPO Type | Shift Supervision | Technical Process
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