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Team Leader

Gurugram, HR
Job Code:
  • Banking & Finance
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Job Details

The Deposit Management team deals with Opening/Closing of DDA /Savings Accounts for corporate clients. The entry channel for receiving work is through email and application like GFO/GSS. The request is then cased (tracking #) by the BACS Casing team, its assigned to Centralized New Accounts GFS WB. After Doc Review is done, the request is transferred to Account Opener to open the account on GFS. Closing team deals with deleting all the treasury services that are linked to an account and transfer of funds before closing the account.Deposit Management team currently service US region only. Responsibilities*Act as a management point of escalation for Client Service Representatives, onshore management and offshore management.Handle Team & Process Performance on Data.Thorough Reviewing common workbasket and workflow management.Ensuring timely resolutions of Queries/clarifications.Managing Team & performance stats.Review of Errors to identify process and or training issues and address accordingly.Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.Review of Escalations and Expedites for due diligence by associates.Process Escalations in accordance to documented process and follow through to closure.Attendance at breaks/escalation meeting and follow-up with associates thereafter.Manage associates to timely closing of Request.Administer training associates on process and procedures and provide ongoing support.Work process and procedure gaps with LOB to closure.Conduct routine team meetings.Assist in hiring, and performance review of associates.
Degree: M.Com. (Commerce) | MBA/ PGDM

Additional Degree: B.Com. (Commerce)

Experience: 4-9


Banking -General | Claims/Collection Mgmt | Trading
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