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Team Leader


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
12-11-2016
Job Code:
58261894
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Team Management - Assisting team with chats and solutionsManage Key performance indicatorsResponsible for administrative aspects including reportingTraining of new additions to teamTimely feedback on performance to assistantsLive monitoring of chats to ensure chat quality is maintainedEnsure all product & partner updates are communicated to assistantsMaintain assistant ratings for all team membersWhenever necessary or during short staffing, must be proactive in taking chatsRequired SkillsGraduate degree or diplomaMinimum 2-3 yrs of experience in customer support process including a min 1 year of managing teamStrong communication skills, oral and writtenDecision making ability and a sense of responsibilityAbility to work in a competitive environment without compromising qualitySome experience in handling or helping with team activitiesFocused and DrivenProficient with using applications like MS Word & MS Excel
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-3

Requirements

Administration
Applying for this job will take you to an external site

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