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Team Leader- Operations

Job Code:
  • IT
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Job Details

Primary ResponsibilitiesTo manage the day-to-day planning, operation and problem-solving of a team of research analysts to meet with the required service level components, standards, targets and deliveriesEnsure highest quality and delivery on time for all the projectsManaging client communicationsTeam ManagementConducting Daily briefingsResponsible for the entire day to day operation of the teamPeople Management, including all HR related issues, as well as staff developmentProblem solving capabilityTraining and development of staffContribute for the initial hiring and selecting process of the front linePreparing various reports on team's performance, customer feedback and MISPersonal drive and positive work ethic to deliver results within tight deadlines and demanding situationsSkills & RequirementsExcellent business communication (verbal and written skills)Proficiency in secondary research from the free webProficiency in sourcing data from the free webProficiency in MS-Office- Intermediate/Advanced MS-Excel, and MS-WordAbility to comprehend and synthe data and draw conclusionsTeam player; self-driven and ability to work independentlyExperience6 to 3.5 years of experience at Non Voice BPO/KPOsSpecialized in database building activities, or relevant experience working with web research divisions of leading consulting firmsStrong experience of performing desk research on various industries/geographyExperience in preparing contextualized reports, project plan, operational plan, Achievement reports, quality analytics, MIS reports
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-6


Operations | Technical Process
Applying for this job will take you to an external site


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