Sign In
 [New User? Sign Up]
Mobile Version

Team leader-Operations- Kolkata

Kolkata, WB
Job Code:
350,000 To 550,000 Monthly
  • Miscellaneous
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Position Title Team LeaderLocation KolkataExp Range 4+ yrs ( Min 1 year as a Supervisor/SME)Salary range - Upto 5.50 LPA(miv 5000)Note -Candidates has to be flexible with 24X7 shift and also 6 days a week Roles & Responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients. Oversee the team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities Responsible for following agreed governance model, escalation & communication plan To ensure team members achieve agreed standards in relation to their job assignments. To ensure training of new staff on the corporate policy rules to be adhered to To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules To monitor and document work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Take weekly and monthly calls with clients to understand the expectations from the teams and provide updates. Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & mentor Team lead so that they are able to manage their teams better Hire leads and managers, conduct training & induction, maintain employee & client satisfaction scores, conduct performance Appraisals and attrition management To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need Essential Skills / Expertise required- Technical knowledge will be an added advantage Green belt certification would be highly desirable Action Oriented, Integrity and Trust, Perseverance Good Communication Skills, Problem Solving, Drive for results, Standing along and Directing Others Managing & measuring work Ability to handle pressure Sound knowledge of finance and accounting skills Problem solving, analytical and data entry mastery Excellent verbal and written communications skills Strong external and management reportingContact Details.Rahul9872490091Career RoutersChandigarh
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Any Process - Domestic BPO Type
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News