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Team Leader: Work Force Planning


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
09-11-2016
Job Code:
58240329
Categories:
  • IT
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Job Details

Job Description -Forecast of call volumes, AHT on intraday/ daily/ weekly/monthly basis Daily/weekly/monthly analysis of center performance from efficiency and stability perspectives Roster of Advisor and supervisors to achieve business goals, like, Service Levels, Abandoned% Planning of back office workloads and monitoring of SLAs Ensuring the stability of the department(s) under his span Management of people and performance Minimum of 2-3 years of experience in similar role in a contact center.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8

Requirements

Event Planning | Facilities management
Applying for this job will take you to an external site

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