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Team Member- Referencing-HR OPS SPECIALIST

Mumbai, MH
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  • Banking & Finance
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Job Details

Referencing is a part of Global Data Management function housed in Mumbai, deals in serving employees in Asia Pacific & EMEA locations with respect to providing them with employment verification letters (reference letters). Referencing also conducts reference checks for ex-employees on request from external parties such as recruitment agencies, government agencies, etc. Reference letters are prepared on the basis of the request from employees. Pre-defined letter templates by the respective locations are used for the purpose of preparing a letter. AREAS OF RESPONSIBILITY Process involves employment verification for Asia Pacific/ EMEA ex-employees on request from external parties such as recruitment agencies, govt firms and financial institutions Sort and prioritize daily requests to process and deliver letters within the SLA Ensure appropriate employee authorizations to release the requested details sourced from core HR systems Assist training other team members on the process, systems and applications as and when required Assist in regular quality check of work processed to ensure error-free processing Assist in ad-hoc projects and assignments as needed as part of process/procedure/functional enhancements Provide back up support to other Referencing team members Researches and resolves issues under the guidance of a team lead or supervisor Handles Tier 1/2 queries, Handle employee queries /escalation related to job and personal data Responsible for completing complex assignments and long term projects and coordinating related activities independently researches and resolves issues Determines root cause of errors and rework needed to correct Understand and maintain high degree of confidentiality with respect to employee data. Knowledge & Skills (as the Functional & Behavioral competencies attached on the intial worksheet). Basic Knowledge of Excel, Word, PowerPoint Intermediate Verbal & Written Communication Basic Customer Focus / Client Relationship Fresher with good academics and has ability to co-relate acquired qualification in practical world.Graduate Basic Knowledge of Excel, Word, Powerpoint Intermediate Verbal & Written CommunicationBasic Customer Focus / Client Relationship
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


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