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Team Member -Senior Manager/ Manager

Mumbai, MH
Job Code:
  • Manufacturing & Production
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Job Details

Timely and error free activation and provisioning within TAT's specified. TRAI parameters to be followed. Complete end to end management of customer life cycle starting from activation till churn including base allocation to concerned MI's for effective collection portfolio management, payment recon with sales and collection channels. Ensure subscriber churn %age is within agreed target. Ensure all mandatory valid documents (As per regulatory) are collected, filed and stored. Develop customer feedback mechanism on lines of CSAT in order to understand the experience level of customers with WiFi and make all possible changes required from the critical areas identified. If the CSAT is proposed through an agency, co-ordinate and execute through them. Ensure absolute compliance to regulatory guidelines. To achieve >90% score in all in house and external audits. Timely reporting to TERM and all other regulatory reports like QOS etc. Bad debts & CoC & Cost of retention to be kept within budgeted figures. Manage operations to keep COSA within budget. Prepare, analyse and submit all reports that are required as per TRAI, DOT and internal requirement. Co-ordinate with all stake holders for timely and accurate data handovers for smooth operation. Co-ordination with infra vendor to ensure compliance of productivity, quality norms and process TATs. Everyday interaction with collection agency and ensure proper implementation of collection processes. Everyday interaction with call center and response team on all QRC's raised and resolved. Incase of any escalations, ensure personally that particular QRC is resolved and closed. Correct and accurate bill computation. Ensure proper co-ordination with bill printing vendor for timely bill printing. Ensure timely delivery of bill.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


Civil | Project Management
Applying for this job will take you to an external site


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