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Tech Ops Analyst

Mumbai, MH
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  • Banking & Finance
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Job Details

IT Risk & Security Management's (ITRSM) purpose is to ensure the security and resiliency of the Firm's computing environment, protect customer and employee confidential information, and comply with regulatory requirements globally. We accomplish this through strong information security leadership and active collaboration with line of business information risk managers to provide high quality security solutions and services that are focused on improving the Firm's risk posture. The IT Risk team is composed of firm-wide functions (IT Risk Management, Infrastructure Security Solutions, Identity & Access Management, and Application Security) as well as business-aligned risk & resiliency management teams that affect the technology risk program across JPMC. This individual will perform security access administration on various web and non-web based business applications. Responsibilities Control user logical access to organization resources in business applications, according to pre-set of system rules and policies Control user on privilege/emergency access request to ensure these activities are monitored and approved Maintain knowledge and understanding of internal processes, procedures and IT control policies Perform security and change control related tasks in compliance with the Information Technology Control Policies, standard operating procedures and reference documentation Appropriately document and highlight any potential risk concerns identified, escalating to management as appropriate Promote continuous improvement to streamline the process of producing quality and timely outputs in meeting service level expectancy Respond to Service Manager incidents and ensure tickets are completed within the firm s documented SLAs for priority/severity impacts Flexible with regard to working shifts, as well as being available for off hour and weekend support Exercises a high degree of initiative and independent judgment in coordinating and prioritizing work Communicate with global peers across ITRSM focusing on service delivery improvements Develop and maintain good rapport with lines of business. Ensure communication is customer-focused and professional. Progress personal objectives, as agreed with your manager, within the documented time scales. Improve current processes and drive positive change in controls, data quality and regulatory compliance Manage any adhoc compliance and security-related projects as required by management Familiarity with IT risk management framework and control self assessment process preferred Industry recognized certifications (CISA, CISM, CRISC) recommended Key Competencies Proficient knowledge of account administration Understanding of key controls and how they impact the business from an operational or systems perspective A strong sense of customer service, attention to detail and desire for organization Excellent interpersonal and communication skills, including ability to interact effectively with positions of all levels Attentive listener who is able to receive and react appropriately to feedback provided by stakeholders High level of professionalism, self-motivation and sense of urgency Good organizational skills & planning ability Thrives on challenges in a fluid working environment Results orientated without compromising control Good incident and problem management skills Ability to prioritize and execute on multiple, simultaneous, complex priorities Proactive, driven and able to work on their own initiative Ability to work under pressure and to strict deadlines Problem Solving / Troubleshooting skills Flexible with regard to working shifts as well as being available for off hour and weekend support Ability to effectively influence peers and business partners to achieve objectives Foster partnerships will all stakeholders to contribute to the firms success Ability to handle ambiguity and produce successful results Strong team and consensus building skills Microsoft Excel, PowerPoint, and Microsoft Project expertise
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


System Administration | System Security
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