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Tech Ops Analyst

Mumbai, MH
Job Code:
  • IT
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Job Details

Provide Level 1 incident management support to QA/UAT testers while engaging external resolver groups for issue ownership and resolution Execute code deployments for both application and databases utilizing automated deployment tools in all testing environments Review daily environment health checks taking necessary action(s) to remediate issues prior to start of business day Provide Infrastructure support during change implementations partnering with GTI support teams during pre and post server patching and reboot activities Provide Second level support to the production support team from infrastructure and environment management perspective Serve as the liaison for support issues that require significant technical expertise and external engagementSuccessful candidate will need the following skills Bachelor s degree in computer science, information systems or related field along with a minimum of 8-10 years of overall IT experience with the ability to articulate and document support and operational processes, various tools and monitoring agents. 8-10 years of IT/Application Support experience with background in production support operational experience and Infrastructure & Environment Management Minimum of 5 years relevant production support and incident management experience Minimum of 5 years experience with help desk ticketing (such as Peregrine) and change control systems Develop automation scripts/tools to perform regular tasks. Document, communicate, and escalate technical issues Conduct or participate in independent root cause analysis of system problems. Technical understanding of large enterprise environments. Functional understanding of database structures such as SQL and Oracle. Engineering architecture, platform configuration, and documentation experience. Knowledge of modern development lifecycles, including Waterfall, Agile and iterative development Collaborate with BA, QA and PM team members for effective testing and delivery Key Technology Skills Preferred Proficient working with Unix/Linux OS and in-depth knowledge with permissions Strong understanding of database concepts as well as aptitude with composing database queries and stored procedures Strong concepts of deployment strategies and tools as well as strong understanding of UNIX Server Technologies, Load balancer Infrastructure, WEB, APP and COMM Layers
Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-10


Business/Systems Analysis | Database Administration (DBA) | Software Engineer | System Analyst/Tech Architect
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