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Tech Relationship Manager 1

Secunderabad, Telangana
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  • Banking & Finance
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Job Details

Planning and projectsAssists with the development of EGS Infrastructure local planning effort and ensures a culture of knowledge sharing and development is embedded in the team.Supports overall EGS infrastructure portfolio management locallyPartner with regional EGS IT and business leaders on planning and requirementsManages priorities jointly with EGS IIS team in the US and EGS IT Strategy, defines requirements and collaborates on joint projects. Provides local project oversight and course correction as needed.Ensures all technology infrastructure delivery solutions are delivered in alignment with Wells Fargo Enterprise Technology Standards and Wells Fargo Enterprise Information Security, Regulatory and Compliance Policies.Business Relationship ManagementPartners with other Wells Fargo service providers and global infrastructure managers on sharing EGS requirements and priorities as well as capacity planning exercises. Point of contact for production performance, issues and metrics. Service Improvement/ ManagementJointly responsible for service improvement within the EGS IIS team, communicates and oversees implementation of improvements to end user experienceResponsible for negotiating support model changes with local EGS stakeholders as additional growth occurs.Partner with other IIS Regional Operations Managers in creating integrated support and service management including sharing commons metrics and data for consistency.Supports cost transparency through the tracking and reporting of technology organization costs. Drives for efficiencies and cost reductions through innovative solutions and new technology adoption. Defines/supports communication to and from the business.10-12 years of overall experience, out of which 3+ years of proven experience in technology delivery and relationship management across all levels including senior executives within a client focused organizationKnowledge and understanding of Local Area Networks (LANs) , Wide Area Networks (WANs), Microsoft operating systems, MS office applications, UNIX operating systems, Video equipments, storage, network security and ciscoGood knowledge on application life cycle and management tools.Excellent communication, presentation and documentation skillsConfident in interacting with Sr. management.Technology background with experience across multiple technology infrastructure domains.Knowledge of typical large organization infrastructure technologies, policies and practices.A high degree of relationship management competency; proven expertise in dealing with complex cross organizational matrix relationships and international project delivery and communications within a large global corporation.Strong project planning and management experience.Knowledge of financial budgeting, forecasting and tracking.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-12


H/W Installation/Maintenance | Hardware Design | Network Planning | Security
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