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Technical Analyst 4-Support - Planning Functional

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

R12 Advanced Supply Chain Planning(ASCP), Rapid Planning, Constraint Based Optimization, Global Order Promising, Production Scheduling, Collaborative Planning, DemantraSecondary Skills -SQl, Pl/SQl Job Description 1) Functional System Support, Configuration, functional design for custom solution and integration.2) Experience with all aspects of the system support, testing and Pre & Post implementation activities.3) Should be able to work independently on defining solution and lead the team.4) Proven experience in OracleASCP functionality and configuration.5) Should have implementation/Support experience on Oracle ASCP module.6) Should be able to provide support to users related incidents/issues7) Good analytical and creative problem solving skills8) Good communication skills, both written and verbal. Good logical and reasoning skills. Willingness to work in a 24X7 production support environment and shifts with a clear cut understanding of production support processes and tools like Incident Management, Ticketing Systems, Service Level Agreements, Escalation process to name a few. Candidates must have good communication skills and be willing to learn and work on emerging technologies. Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 7-12


Application Programming | Configuration/Release Mgmt | Quality Assurance/Testing | System Administration
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