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Technical Communications Expert


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
08-11-2016
Job Code:
58230695
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

* Design, develop, and maintain complex technical information for multiple audiences on schedule and within budget.* Analyze the needs of target audience through formal or informal usability surveys and provide documentation that best meets those needs.* Implement single-sourcing strategy including content mapping.* Be customer advocate on program teams by championing TCE requirements.* Advocates new tools/methodologies to improve customer satisfaction.* Review and make decisions on how and what to incorporate from customer feedback* Review and comment on product usability design.* Participate in usability test planning and test. ResponsibilitiesApplies advanced subject matter knowledge to complex business issues, and is regarded as a subject matter expert both internally and externally. May provide mentoring and guidance to lower level employees. May provide expertise to functional teams and may participate in cross-functional initiatives. Develops guidelines and procedures to set future precedent and direction. Acts as an expert providing direction and guidance to process improvements and established policies.* Knowledge expert for one or more products.* Provides technical guidence to Information Developers.* Develop guidelines and procedures to set tactical direction.* Participates in multiple projects concurrently.* Designs, develops, maintains complex technical information for multiple audiences.* Advocates new tools/methodologies to improve customer satisfaction
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 12-17

Requirements

Business/Systems Analysis | ERP/CRM | Network Administration | Quality Assurance/Testing
Applying for this job will take you to an external site

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