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Technical consultant ITSM


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
08-11-2016
Job Code:
58226648
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

QualificationsSkills HP Service Center 4.x, 5.x, 6.2.x / Service Manager 7.x / Service Manager 9.x. HP Service Anywhere Connect IT / uCMDB / DDMI Integration of HP SC/SM with other 3rd Party Tools.Worked on HP ServiceCenter 4.x, 5.x, 6.x, HP ServiceManager 7.x, HP ServiceManager 9.x, HP Connect IT . Customization, tailoring, configuration of Production/Dev environment. Integration with other HPSM tools like OMi and uCMDB. Web service integration of all the existing in-house Emirates tools with HPSM Implementation of SM modules like SD/IM/CM/PM with Process Designer in SM 9.32.Integrating latest SRC version and KM with HPSMExperience with the below modules preferred.Hands on Experience on the below HPSM Modules Service Desk Incident Management Change Management Request Management Service Catalogue Service Level Management Problem Management Configuration ManagementHas sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise.Has led small team in delivery of a specific deliverable.Has mastered at least one technical discipline with strong knowledge in at least three major technology areas.Possesses advanced level of business, technical, or functional knowledge.Has ability to perform/drive resolution of problems on combinations and interactions of products.Ability to apply technology and consulting to solve a client business problem.Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium d engagements.
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-7

Requirements

IT Consultant
Applying for this job will take you to an external site

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