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Technical Customer Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Provide maintenance and support services including participating in the resolution of issue tickets and change requests.Participate in integration, implementation, software updates, bug fixes, change requests and application support activities.Codes, tests and debugs applications programs.Operate effectively, clearly, and succinctly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the firm.Manage the client relationship for ServiceMax and support new business development activities.Required mandatory SkillsBachelors Degree4+ years of Information Technology experience.4+ years of experience of providing support solutions for customers.1 or more years of exposure to Field Service function or equivalent number of years supporting/implementing FS applications would be nice to have but not requiredSound knowledge and hands-on exposure to a major Relational Database Management System (Oracle and/or SQL*Server preferred)Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript.Strong client interfacing skills.Ability to work in a globally distributed team environment, liaising with on-site teams and customers.Exposure to CRM product is a big plus.Excellent oral and written communication skills.What s on Offer?A chance to make an impact in a large underserved enterprise market.Working in high growth company (late stage Pre IPO startup) creating a whole new category of enterprise applications.Take on some big but slow moving giants fun.Great office location in the CBD, take Namma Metro to work.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-9


Application Programming | ERP/CRM | Software Engineer
Applying for this job will take you to an external site


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