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Technical Relationship Manager (TRM) - Hardware

Bengaluru, KA
Job Code:
  • IT
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Job Details

Establish and manage regular conference calls to review outstanding items and on-going projects with customersResolve customer issues and maintain ownership until the problem resolved completely with minimal over site from more senior members of the team.Act as a SME (Subject Matter Expert) in at least one core Citrix product and develops an understanding of at least one adjacent product.Maintains account intelligence and delivers account briefings to management and Sales when renewal notifications are dueIs able to self-prioritize work items based on customer requirements and minimal instruction from Sr. teammates.Write and review complex technical articles and proactive emails on customer reported cases, product specifications, and previous experience.Creates proactive materials pertinent and targeted for one's own customersAct as a resource for other teams as needed to troubleshoot and resolve specific customer issues.Visits each customer twice per year, driving the agenda and being primary account ownerDevelop project management skills through participation in projectsAble to provide executive updates with minimal oversight or direction from managementQualifications (Knowledge, Skills, Abilities) Demonstrates deep technical understanding in multiple core Citrix product lines, foundational technologies and has a good understanding of some of the advanced technologiesAbility to work across team to find most appropriate solutions for Citrix customers.Ability to work highly visible, sometimes stressful situations and be successful.Provide presentations to customers on various subjects some at ADHOCGood experience in Citrix background - Netscalar, Cloudbridge & XenMobileHands-on experience in Networking, Routing, Switching and Load balancing.CCNA certification is a plus.Requirements (Education, Certification, Training, and Experience) Bachelor of Science in Computer Information Systems or equivalent advanced industry certifications.3+ years hands on troubleshooting experience working in enterprise level environments.Possess CCA in two core productsAble to travel as required.
Degree: M.Sc. (Science) | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 3-8


Customer Support | Hardware Design | Network Planning | Switching/Router
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