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Technical Solutions Engineer

Mumbai, MH
Job Code:
  • IT
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Job Details

ResponsibilitiesResponding to customer product support inquiries via telephone or email.Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendorsTroubleshooting problems with hardware equipment and software applications and recommending corrective action.Documenting all communication with the customerIdentifying and notifying recurring technical issues to support product quality programs and product development.Developing technical areas of competence and imparting knowledge through trainings, technical forums/communities and technical talksCollaborating cross-functionally across software, hardware and field facing teams to arrive at win-win outcomes for customers and the company.RequirementsCandidates must be experienced in networking and troubleshooting L2/L3 devices.Hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies AAA/TACACS, ACL, ARP, BGP, DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF.Experience with troubleshooting tools such as IXIA, tcpdump and wireshark (or similar packet generation and analysis tools) is highly desired.A strong comfort level with Linux is highly desired.Familiarity with scripting (Python, Perl, shell) a plus.Interpersonal skills are critical to responding to daily customer-centric activities in addition to technical skills and product knowledge.Strong analytical skills and ability to triage on issues.High aptitude for learning and teachingExcellent written and verbal communication skills are a must
Degree: M.Sc. (Science)

Additional Degree: B.Sc. (Science)

Experience: 2-5


Application Programming | Configuration/Release Mgmt | Software Engineer
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