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Technical Support Associate ,Associate Technical Support

Bengaluru, KA
Job Code:
100,000 To 300,000 Monthly
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Technical Support Associate (Voice/Non-Voice)Job Description - Inbound technical Support.Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.Roles & Responsibilities Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical. Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.Candidate Profile- Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply. BE/Btech fresher s are also eligible. Excellent verbal and written communication skills. Flexible with 24/7 Environment. Salary up to 26,000 take home & attractive Incentives amount.Additional Benefits- Two way A/C cabs. (Convergys was awarded for best in industry transport service). Medical insurance worth 1 lakhs. Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs Gratuity Education Assistance plan Annual entitlement of up to INR 24,000. Employee / corporate discounts at majority of retail chains / hospitals / laboratories.For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address nearest to you location- (Parul- 8860634828, Yashika-9873720416) Email Walk in to Convergys Recruitment Center Address Convergys Recruitment Center, Unitech Cyber Park, Ground Floor, near to HDFC Bank Tower-A, Sector 39, Gurgaon 122002, Near Huda City Metro Station.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 0-3


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