Sign In
 [New User? Sign Up]
Mobile Version

Technical Support Engineer 3

Bengaluru, KA
Job Code:
  • IT
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

To provide direct technical support via the phone and web based systems to our customers and partners though-out the EMEA Region. Investigate and resolve the most complex technical issues involving Fortinet products Reproduction of customer environments on lab equipment in order to find solutions or reportissues to R&D Work closely with R&D departments to resolve product issues Manage & resolve technical cases escalated from other support levels Creation of technical documentation and bulletins to improve internal and external knowledgebase Take initiatives and ownership of the problem to drive for results Act as Subject Matter Experts on designated Fortinet products Provide internal advanced training to support staff on SME productsSkills and Attributes Requirements Expert knowledge of data networking protocols, specifically TCP/IP, routing and switching Strong experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning Administrator level working knowledge of Windows, Linux or Unix skills an advantage Experience with VMware and/or other virtualization technologies an advantage Good understanding of Web application concepts, security and vulnerabilities Excellent troubleshooting and problem solving skills Good knowledge of a scripting language such as Perl, Python, Ruby, Expect or bash, in order to be able to collect, parse and analyze data Excellent customer handling skills, with ability to handle urgent situations professionally. Strong English communication skills, oral & written, with additional languages being an asset.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-13


Network Planning | RF Engineering | Security | Switching/Router
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News