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Technical Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Technical support for Appcito Product and ServicesProvide and Manage the 24/7 support operation, and guide and set example for first level support on building customer responses and knowledge baseDeliver customer success, by proactively reaching out to customers to train and use Appcito Products and Services effectivelyTroubleshoot and triage customer issues and problem managementBe a SPOC for all technical support and customer success for the organization, and flexible to work on US hoursMonitor and manage technical support and customer success metrics and reports.Individual contributor role reporting to Head Cloud Operations.You will need to exhibit passionate, self-driven, self-motivated mindset, and work with cross-functional team to define and successfully execute technical support and customer success.DESIRED SKILLS AND EXPERIENCE5+ years of relevant technical support and customer interaction experience.Hands on experience with Linux, Cloud systems, Application and Database systems.Hands on experience on in-line systems like Load Balancers, Firewall, Traffic shaping systems running on Unix/Linux.Networking knowledge on TCP/IP, Routing and Switching.Excellent verbal and written communication skills, exhibiting fluency working with customers from different geographyProcess oriented and should have worked with ticketing system, escalation management and building knowledge base for technical support organizationOpen source enthusiast, with knowledge on open source tools and scripting is a plusCertification on Linux/Networking is a plus.Attention to details, openness to constructively critique and a great team playerBS/BE in CS or related engineering or equivalent field.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


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