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Technical Support Engineer

Job Code:
  • IT
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Job Details

Key Responsibilities / DutiesResolve application issues, raised by clients on a day to day basis, in an effective and timely mannerMaintain system support documentation for all supported applications, ensuring it is kept up to date within Application ProfilesDevelop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetingsMonitor system integrity through daily system checks, to ensure a high standard of service is provided to clientsAssist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentationMaintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed with the business units on a regular basisAdvise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followedProvide out of hours and weekend support when required as agreed with managerAssist with project work on supported applications from time to timeKey SkillsSQL support, Database Support, MIS, SQL, database support engineer, system support, system engineer, Application Support, System Enhancement, Maintain System SupportEducationSkills / Other Personal Attributes RequiredMust have a technical knowledge of SQL Server/ SQL Queries.Must have strong problem solving capabilities with an analytical, methodical approachMust have zeal in analyzing technical problems, and of proposing and implementing solutionsMust demonstrate a strong customer focused attitude and understand the fundamentals of customer serviceAbility to communicate well both verbally and in writing (Excellent verbal and written skills)Have a strong desire to learn and progress (motivated enough to self-learn)Be able to work under pressure and multi-taskGood inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-7


Application Programming | Database Administration (DBA) | Desktop Support | Software Engineer
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