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Bengaluru, KA
Job Code:
  • IT
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Job Details

RequirementsResolve customer problems via telephone, email or remote accessMaintain customer loyalty through integrity and accountabilityResearch customer issues in a timely manner and follow up directly with the customer with recommendations and action plansEscalate cases to management when customer satisfaction comes into questionEscalate cases to the engineering team when the problem is beyond the scope of technical support or falls out of the support teams expertise Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involvedLeverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issuesCreate knowledge base content to capture new learning for re-use throughout the company and user baseParticipate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applicationsParticipate in the on-call rotation with other Technical Support EngineersActively participate in the Hadoop community to assist with generic support issuesLearn as much about Hadoop as you can!Preferred Qualifications4-6 years of enterprise software support experienceA strong and enthusiastic commitment to resolving customer problems in a high quality and timely mannerSupport/troubleshooting experience in one or more of the following areas o Networking, Hadoop core, HBase, HIVE o Linux and or Unix environments o Scripting at the command line level for Linux o Enterprise storage, databases or high-end server solutions o Virtualized environments such as ESX, Xen, KVM, or AWS and EC2 o NAS and/or SANAbility to compile and install Linux applications from sourceDistributed file system expBachelor's degree in Computer Science or EngineeringEnthusiastic about Big Data and the Hadoop ecosystem.Good written and verbal communication skills with a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environmentExcellent interpersonal skills with the ability to maintain and be in control of customers under all circumstances.Grace under pressure must be able to deal with difficult customer situations with professionalismHigh energy, high integrity, modest demeanor with customers a must
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-6


Application Programming | Database Administration (DBA) | Software Engineer | System Analyst/Tech Architect
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