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Technical Support Engineer - (Linux)

Bengaluru, KA
Job Code:
  • IT
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Job Details

Resolve customer problems via telephone, email or remote accessMaintain customer loyalty through integrity and accountabilityResearch customer issues in a timely manner and follow up directly with the customer with recommendations and action plansEscalate cases to management when customer satisfaction comes into questionEscalate cases to the engineering team when the problem is beyond the scope of technical support or falls out of the support teams expertiseMaintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involvedLeverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issuesCreate knowledge base content to capture new learning for re-use throughout the company and user baseParticipate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applicationsParticipate in the on-call rotation with other Technical Support EngineersActively participate in the Hadoop community to assist with generic support issuesLearn as much about Hadoop as you can!Preferred Qualifications4-9 years of enterprise software support experienceA strong and enthusiastic commitment to resolving customer problems in a high quality and timely mannerSupport/troubleshooting experience in one or more of the following areasO Networking, Hadoop core, HBase, HIVEO Linux and or Unix environmentsO Scripting at the command line level for LinuxO Enterprise storage, databases or high-end serverSolutionsO Virtualized environments such as ESX, Xen, KVM, orAWS and EC2O NAS and/or SAN
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 4-9


Application Programming | Quality Assurance/Testing | System Administration | System Analyst/Tech Architect
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