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Technical Support Engineer-web Tech-java Script Html FTP Ssl

Chennai, TN
Job Code:
  • IT
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Job Details

BS in Technology or related fieldMinimum 4-6 years of hands-on technical support or executive level technical support experienceHighly-motivated in customer support services and client satisfactionMust possess experience in Web technologies and platforms such as Java Script, HTML, FTP, SSL, Flash, CSSExperience in troubleshooting/debugging complex technical issuesExcellent written and oral communication skills in EnglishMust be able to articulate technical solutions to all audiencesMust excel in a fast-paced, agile environmentAbility to work independently and as a team playerPrograming experience with at least one server-side programming language (Ruby, PHP, Java, C#, Python) is a big plusMay require some weekend workDesired skillsExperience with Online Video technologies.Responsibilities Take full ownership of an issue, develop and maintain excellent relationships with our customers and partners, and help improving and maintaining the highest level of customer satisfaction.Respond to customers in a timely fashion and manage simultaneous customer cases in a highly demanding environment.Resolves critical / complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.Proactively monitors customers technical issues and drives support requests and escalations to a satisfactory resolution.Replicates and resolves problems in a controlled test environments.Provides preventive and expert consultative advice to customers on technical integrations with our solution.Maintains expert knowledge of all Ooyala solutions, as well as internal processes and workflows.Work closely with the engineering team to help resolve the bugs and deliver solutions in a timely fashion.Leads best practices and improvement projects to continuously enhance support quality and customer satisfaction.Contributes regularly to the Knowledge Base and Community, establishing reliable and repeatable processes.
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-7


Application Programming | Graphic Designing/Animation/Web Designing | Software Engineer
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