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Technical Support Executive - L1/L2


Source:
TIMESJOBS.COM
Location:
Chennai, TN
Date:
21-11-2016
Job Code:
58292337
Categories:
  • IT
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Job Details

This position is responsible for providing Level 1 /Level 2 real-time technical support on products developed through e-mail and phone interactions with customers.Job Responsibilities Excellent Technical knowledge and skills Communicating clearly and precisely with customers in written and verbal form and maintaining accurate and timely records in our incident tracking system Solving basic common user problems including software functionality problems and questions Escalating top priority, production-critical issues to Level 2/ L3 Engineers Maintain ownership of issues until resolution and set customer expectations accordinglyJob Requirements The Applicant shouldExperience 2 6 yrs High Customer focus and experience on providing technical support Strong team player with excellent verbal & written communication skills and customer interaction skills.Excellent trouble shooting & problem solving skillsKnowledge with Databases such as SQL Server, My SQL, Oracle, etc.Knowledge with Operating Systems such as Windows, Linux, Unix, etc.Knowledge with programming languages such as Java, etc.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6

Requirements

Application Programming | Database Administration (DBA) | Software Engineer | System Administration
Applying for this job will take you to an external site

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