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"Technical Support Executive","Technical Support"

Kolkata, WB
Job Code:
  • IT
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Job Details

SKILLS WE ARE LOOKING FORDeliver efficient, effective, professional and courteous service to intermediaries and customersAddress all customer and agent requests and queries within established timeframes and service levelsTake follow up action in respect of customer queries, requests and complaints and ensure effective closureBe proactive towards service level timelines and quality metrics as defined in the delivery modelAnalysing problems & Providing Solutions.Working Hours Night Shift from 830 pm to 530 am.Candidate should be ready for rotational shifts and offs.Candidate should be responsible and dependable.Should be team member in his/her existing profile.Should have Analytical skills.Typing Speed should be 32/98%. ROLEThe Technical Support Executive has to provide software support to the clients and troubleshoot any problem to ensure the smooth functioning of the software without fail. Training shall be provided for the same.COMPANY PROFILE We at RedoQ are proud to introduce ourselves as a successful Business Conglomerate with a global presence, since last 8 years. We welcome Technical Support Executives in RedoQ family, where our strategy is Passion, Vision and Practicality. As a Multinational Software Development Organization, our H.O. is situated in United Kingdom and Corporate Office in Kolkata, India.DineOrder Services Pvt. Ltd., a division of RedoQ Group, is a global Food Portal Company running successful business with approximately 400 esteemed clients in United Kingdom, Ireland & Wales and 12000 enlisted clients in India till date.OUR TEAM - OUR ASSET Apart from our team members in United Kingdom & other parts of the globe, we have a professional team of experts in India who are a vibrant mix of high-skilled and extremely motivated individuals committed to development and implementation of latest technologies in our business of National and International arena.DineOrder already possess separate team of experts in Bhubaneshwar and Guwahati in India along with our state of the art features and our enviable support team.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 1-3


Desktop Support | ERP/CRM
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