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technical support specialist

Bengaluru, KA
Job Code:
  • IT
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Job Details

Technical Support Specialist(Job Number 1613032)DescriptionThe incumbent will be responsible forNew Product Seeding and approvalsDevelop the core positioning and messaging for the productPerform product demos to customersDevelop sales tools and collateralPlan, co ordinate the Customer Support and Application Engineering activityInitiate Product variations and Customizations to better meet Customer requirementsTraining on New Products to Sales, D & E and Commissioning/ CoE TeamDevelop, Prepare and implement Documents on applications of ProductsTrack the environment & regulatory approvalsParticipate in technical reviews for QA/QC and engineering works.Participate in Pre-bid review calls.Process Driven.Study, evaluate vendor engagement and compare multiple products available in market. Work closely with Sales team and different stakeholder to see through and finalization of solution for implementation. Provide end to end delivery of solution after final approval from client.Be an expert with respect to the competitionDevelops personal rapport and professional respect with field sales and professional services teams.Reporting To ensure timely & accurate reporting (Daily/ weekly/ Monthly/ Quarterly) to immediate supervisor detailing the Pre Sales work-in-progress status, status of Post sales, Training etc.Ensure a high level of Customer satisfaction with performance through effective communication and liaison.The key areas that will describe the success of this position areIdentification & Deliver Training & Certification on System to internal and external customers (Training Matrix)Meeting Budget Revenue Goals, ensuring business results through partnering with principles for Products & Solutions based on technology & new trends.Introduce new solutions to win the projects with achieved revenue & profitIntroduce new techniques for value engineering solutionBuilding enduring consultant/ customer relationships as well being a driver towards providing solutions to maintain high quality and availability.QualificationsThe incumbent should have the following minimum attributesMinimum of 5 years experience as a System Expert.Demonstrated success defining and launching excellent solutions7+ years of experience in a job in the Fire & Security industry.Total 10+ years of experienceExcellent written and verbal communication skillsBachelor's degree in EngineeringTechnical background, with experience in IT Networking, BMS, Fire & Security ProductsExcellent teamwork skillsProven ability to influence cross-functional teams without formal authorityMust be able to travel 80% of the timeExamples and at least one sample of an effective document delivered in the pastSpecific training in process tools such as Six Sigma/lean /CMMI is desirable but not a must.
Degree: M.Sc. (Science) | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 10-15


Customer Support | H/W Installation/Maintenance | Network Planning | Security
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