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Technical Training Content Developer

Job Code:
  • IT
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Job Details

Primary job responsibilitiesDevelop middleware and other technical training materials for technical support audiences that focus on customer support workflow, tools, personal qualities, and technical competenciesConsult with various teams within the Customer Experience & Engagement organization on training best practices, learning objectives, and general training strategiesWork with other content developers to develop improved developer processes, tooling and QA testing as neededCreate lab-based training using a virtual lab environment as well as content development toolingReview previously published modules and update based on current learner needsCollaborate with the internal knowledge team to align training topics with Red Hat Customer Portal content topicsRequired skillsBachelor's degree in computer science, engineering, or businessKnowledge and working experience with Middleware technologies such as EAP, Fuse and Red Hat Mobile Application PlatformKnowledge and working experience with devops technologyAbility to design, create, and organize training content into traditional classroom and eLearning modalitiesExperience working with learning management systems and virtual lab environments; familiarity with SCORM and Git is a plusExtensive knowledge of Red Hat's product portfolio and open source softwareExperience in a support organization strongly preferredOutstanding interpersonal communication skills and and cross-functional relationship building skillsCreative, self-motivated, and capable of working independently as well as part of a globally distributed team without daily supervisionExperience administering Red Hat Enterprise Linux (RHEL) is required; Red Hat Certified Engineer (RHCE) is preferred
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-6


Quality Assurance/Testing | Software Engineer
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