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Technical Writer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information - hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes,builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create informationdeliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. ResponsibilitiesDesigns limited enhancements, updates, and programming changes for portions and subsystems of end-user applications software running on local, networked, and Internet-based platforms.Analyzes design and determines coding, programming, and integration activities required based on specific objectives and established project guidelines.Executes and writes portions of testing plans, protocols, and documentation for assigned portion of application; identifies and debugs issues with code and suggests changes or improvementsParticipates as a member of project team of other software applications engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for assigned applications portion or subsystemCollaborates and communicates with internal and outsourced development partners regarding software applications design status, project progress, and issue resolutionTypically a First Level University degree in Technical Communications, Computer Science or related technical/communications field.Related experience or an Advanced University degree.Understands concepts and develops in-depth working knowledge of products, applications and systems in assigned are of responsibility.Exceptional writing skillFamiliarity with one of the enterprise IT domains (systems, virtualization, networking, storage, databases etc.)At least 3- 5years experience as an Information Developer, Technical WriterAbility to work on multiple projectsKnowledge and SkillsExisting product family, or new product within a technology.Designs, develops, and maintains moderately complex technical information for multiple audiences.Participates in multiple projects concurrently.May lead a project team in the design, development and delivery of information products for a welldefined project.May manage moderately complex projects by engaging outsource vendors for development of deliverables. Desired Skills Excellent writing skillsFamiliarity with different operating systemsExperience in documentation Enterprise Software Example Systems/networking domainExperience in Agile development processAble to work to create simple documentation from complex technical informationWillingness to work with Global cross functional teams. Critical Competencies to Drive Business Results Core Technical LeadershipDemonstrates leadership in the development of technical innovations and in ensuring optimum collaboration andknowledge sharing of technical insightsProject Leadership & TroubleshootingActively works to resolve project challenges and facilitate knowledge transfer between team members focused on sharedobjectivesTechnical Breadth/Depth Demonstrates motivation to build deeper technical depth in area-of-expertise, and inform that knowledge base throughunderstanding of associated areasCustomer-Centric FocusEnsures that a positive customer experience informs both the approach to work, the quality demonstrated, and theendpoint for measuring successThought LeadershipUnderstands how businesses operate and uses this context to drive innovation and ethical decision-making
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 3-5


Application Programming | Business/Systems Analysis | Quality Assurance/Testing | Technical Writing
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