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Technology Operations Support Engineer - Associate

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Job Purpose/ ResponsibilitiesThe roles responsibility is to cover business-critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures. To be able to provide on-site and On-Call support to manage - follow the sun support model being followed by the team to provide 24*7*365 support. Additional responsibilities may include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments. Problem Determination/Resolution Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment Flexibility Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first.Also, being able to manage and cope with critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned. Communications Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed. Project Management and Analysis Ability to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers) is useful. Toolset Development Create, maintain and enhance system tools and applications that make the team and our platform more efficient. Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems/applications design to understand and improve the operating quality of production environmentsQualifications A four-year degree specializing in Computer Science, Technology, MIS, Mathematics, Physics, Engineering or similar. 2 years of experience in a technology role, not necessarily in financial services Strong Written and Verbal Skills Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as requiredDESIRABLE TECHNICAL SKILLSAny combination of the below will be considered relevant Programming/Scriptingexperience in any of perl, Java, Python, shell, C Database SQL or Database Administration exposure Operating Systems An understanding of the Unix or Linux operating system Middleware Technologies FIX, SWIFT & MQ administration or engineering Application Support JBOSS, Apache, Weblogic, Squid, Informatica, Business Objects administration
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


System Administration
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