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Tier 3 Voice MACD Engineer, Associate, End User Services

Secunderabad, Telangana
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Job Details

Key ResponsibilitiesSupport Implementation of Simple-Complex MACD requestsagainst Cisco call manager Gateways, CUBE, ICM, Dial Plan, Call Routing, Fax RoutingKeeps detailed records of, documentation, and emails related to installation and troubleshooting activity.Provide trouble resolution assistance whenever called upon for the supported products.Communicate effectively with both management and end usersEstablishes positive working relationships with internal customers and information technology staff. Demonstrates ability to work with senior executives, maintain confidentiality of records and information, diplomacy, tact, and professionalism in actions and appearance.Tier 2 user support for EVoIP applications, features and services via the Remedy ticketing systemEscalation to Tier 3 support for complex support requestsProject/Complex MACD SupportAssure customer s telecommunication based business needs are met and communicatedIdentifies opportunities to automate manual system tasksSupports disaster recovery by providing recommendations and connectivity for telephone hookups; partners with business line contactsCritical Experiences/Education RequiredAssociates degree in, computer science, MIS, relate d field and or technical training. Must have stronganalytical skills. Masters degree is a plusMinimum of 3 years experience required in Network/Voice and Voice-related disciplines in design and implementationservices.Strong background in IT service delivery role (i.e. engineering support for projects).Has participated in design and implementation of major IT projects.Experience in process re-engineering efforts, process, and maturity quality management best practices (ITIL, Six Sigma,MOF/MSF, etc.) is a plusProficiency in Python, PERL, Shell Scripting and macro sStrong Experience in Deploying and Operating Linux, UNIX and/or Windows at the SA level with a strong bias towardsautomated deployment and operations experiencesStrong Experience in Deploying and Operating Linux, UNIX
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8


EDP/MIS | Software Engineer | System Administration
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