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TL And Am_wfm


Source:
TIMESJOBS.COM
Location:
DL
Date:
11-11-2016
Job Code:
58250668
Categories:
  • Miscellaneous
Applying for this job will take you to an external site
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Job Details

1. Knowledge on WFM concepts in terms of shrinkage, demand, occupancy, over under etc2. Hands on short Term and long term forecast3. Ability to convert forecast into demand - Good hands on Erlang(Similer)4. Ability to convert the demand to a roster with staff names considering staffing constraints5. Hands on cost revenue analysis for process in relation to KPI Bonus and Penalties6. Experience factoring all the preferences and rotation of shifts7. Knowledge of Data maintenance & archiving practices8. Grasping of business need and ability to link with associated WFM parameters that affect the business9. Ability to analyze the root cause of loosing KPI targets and Over Under.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-7

Requirements

Any Process - Both BPO Type
Applying for this job will take you to an external site

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