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TMOSS | Senior Support Professional, Associate

Gurgaon, HR
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  • Banking & Finance
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Job Details

The ResponsibilitiesInvestigate and resolve problems including liaising with other systems if neededCarry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary.Manage system incidents providing timely escalation/recovery actions and management communication.Document all incidents and produce/contribute to the production of regular management reporting.Provide out of hours support as well as take part in Disaster Recovery tests weekends.Create initiative solutions to complex problems.Document all solutions and share information across the TMO Tech Support team.Ensure all service level agreements are met for user requests.Ensure checks are undertaken on systems to confirm business availability.Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required.Investigate any outages/issues with the production system to identify the underlying issue.Provide a proactive approach to supporting the production environment.Involvement in automation activities of regular tasks aiming at process improvementsThe Requirements Essential Experience (Must have)6+ years experience in providing technical support.Knowledge of relation Databases, SQL, UNIX, shell scripting.Experience in supporting mission & time critical applications.Good knowledge of various support processes.Proven analysis skills and the ability to effectively liaise with other teams internally and externally.Experience in any job scheduling tool like Autosys. Supplementary Experience (Good to have)Has worked on Investment Banking domain (Collateral Management). preferred.Experience in Calypso platform
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 6-10


Database Administration (DBA) | Software Engineer | System Administration
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