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TOM ...

Bengaluru, KA
Job Code:
  • IT
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Job Details

The Client Operations Manager position is responsible for providing technical oversight to a team of 24X7 system engineers, web engineers, and DBAs to ensure the stability and supportability of managed hosting environments. The role is part managerial, part hands on, and 100% focused on customer satisfaction. The ideal candidate will have extensive operational experience with a broad understanding of technology. This individual must have strong leadership skills and be able to influence and work effectively with cross functional teams. Position Objectives Acquire an intimate understanding of complex technical environments Maintain and improve customer satisfaction ratings Drive improvements in change, incident, and request management Ensure best practices for support and problem management are adopted and practiced Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting Act as the client and CenturyLink Technology Solutions support advocate Lead operational staff to meet defined SLAs and SLOs Set priorities and drive engineering teams to deliver projects within defined timelinesRequired Skills Previous hands on expert level experience with one or more of the following web technologies and strong conceptual understanding of the remaining technologieso Websphere, WebLogic, Jboss, Tomcat, PHP, IHS, IIS, Apache, .Net, etc o Networking, switching, load balancers, security, firewallso Database Administration (Oracle, MS SQL, etc) o OS Administration (Linux/Windows, etc)o Virtualization (VMware, Hypervisor etc) Effective Time and Project management skills Ability to effectively command control during crisis situations and P1 Incidents Strong trouble shooting and investigative skills Outstanding communication and collaboration skills Solid understanding of metrics reporting to perform trend analysis on KPIs Strong presentation skills with demonstrated ability to provide customer interaction Experience with managing resources of various technical backgrounds 5+ Years of experience in a customer facing role representing a suite of web based technologies Understanding of PCI compliant environmentsDesired Skills Previous leadership experience in some capacity in the IT industry Understanding of PMP principles and practices ITIL Foundations certified
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Application Programming | Database Administration (DBA) | Project Leader/ Project Manager | Software Engineer
Applying for this job will take you to an external site


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