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Training Manager

Mumbai, MH
Job Code:
  • Manufacturing & Production
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Job Details

JOB DESCRIPTIONDrive and execute on training and enablement plans by major functional area within the country.Responsible for customer and employee commercial, application, service and skills training. Ensure Area and Region training requirements are appropriately roll-out within the commercial organization of the country.Support and drive continuous improvement of training and training plans.Support regional organizations in training methods and standardization.Establish and help execute introductory to advanced training programs on existing platforms for ADD staff.Establish, coordinate and deliver as appropriate customer training, including primary, secondary and advanced levels.Implement training programs for new product launches and ensure Sales and Service Support staff are trained.Maintain training records and produce reports as required.In consultation with the team leader from the commercial functions within the country, as well as the Regional Training Manager, conduct assessments to identify the commercial team needs and recommend programs to address the identified needs.Follow-up assessments also conducted to ensure needs are met and transfer of learning occurs.Ensure the following is executed at the local levelthe role and expectation of the trainee - pre, during and post trainingthe role and expectation of the manager of the trainee - pre, during and post trainingthe role and expectation of the trainer(s) - pre, during and post trainingSuccess in this role should result in and be measured byImproved Economic ProfitabilityAchievement of Value Expansion and Acquisition goalsCourse completed as per training calendar and curriculumTimeliness and completion of employee scorecard & KPIsQuicker transition in role for new hiresFrontline teams ability to deliver customer satisfactionMinimum EducationBachelor s degree or equivalent experience required. Bachelors degree in Science, engineering and/or business administrationUnderstanding of customer needs with ability to develop programs for customer education.Knowledge, Skills and AbilitiesStrong communication skillsAbility to work with people of diverse backgrounds and functionsPrevious training competencies Minimum of 3-5 years track record in the diagnostic industry with an emphasis on commercial functions and technical background in the diagnostics and / or medical device business Proven ability to coordinate and deliver relevant training programs, including familiarity with training concepts and Learning Management Systems (LMS) Excellent knowledge of industry, products, solutions, training tools Strong track record of facilitating and presenting to small and medium d groups, not only as a speaker but also as main facilitator. Excellent communication, interpersonal and influencing skills Change management experience highly desirable Fluent in English and a local language, knowledge of additional languages will be an advantage Willingness to travelAccountability /ScopeMastery level experience managing strategic key accountsExperience working with senior level stakeholdersAbility to influence team member activities (without direct reporting relationship)Strong understanding of key stakeholders and customer dynamicsStrong solution selling and relationship building skillsAbility to identify and drive resolution of issuesLong-term, strategic focus on account
Additional Degree: B.Sc. (Science)

Experience: 3-5


Admin/Facilities Mgmt | Training & Development
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