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  • IT
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The Technical Support Analyst provides technical support for BMC products and related software products. Job scope includes, troubleshooting and solving issues of moderate to complex scope related to BMC products and integrations. Collaborate with other engineers to drive to issues to resolution.Key Responsibilities / AccountabilitiesRespond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issuesAct as knowledge champion helping improve the quality of Knowledge Base.Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.Act as a resource of knowledge in your area(s) of expertise, whether it is a BMC Module, solution knowledge, or other experience.Positively impacting high value account(s)/ customers throughworking on critical issues.Identifies areas of business improvements and thus solving them with minimum directionShares knowledge as a process, mentors team members and invests time in helping the whole team perform betterCore Skills Bachelors Degree (BE/B.Tech/BCA/MCA/B.Sc) with 3-5 years of hands-on experience in IT. Minimum of 2+ years working directly on Technical Support Role.VMware / Virtualization (VM Hypervisors, template based provisioning, VM administration)OS fundamentals (Unix/Linux/Windows)Troubleshooting Techniques (Performance troubleshooting, reliability, log analysis)Added Advantage Exposure to Cloud Platforms like AWS, Azure, V-Cloud, OpenStack, etc.Database (Basics of PL SQL, DB-log analysis, system activity report, etc)Networking BasicsHands-on experience of troubleshooting on operating systems.Excellent Communication skillsExp 3-7 years
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-7


Application Programming | Database Administration (DBA) | Network Administration | Software Engineer
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