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TTS Operations - Trade Service Professional

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Key ResponsibilitiesWork in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boardingWork with product and sales teams to address and resolve customer issues efficientlyDeliver prompt and professional solutions to our customer inquiries via Phone, Mail, Fax or emailCommunicate discrepancies in trade documentation promptly and handhold transactions to ensure that the same are processed on a timely basisMaintain regular proactive calls with managed clients across the Corporate, CCB and GCG portfolios for India Trade OperationMaintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions for managed clients across the Corporate and FI portfoliosRoot cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancementsQuarterly Client Service Reviews for Trade services with focus on individual client scorecardsFocus on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STPManage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teamsWork with product and sales teams to address and resolve customer issues efficiently Qualifications Qualifications SkillsExcellent written and verbal communication skillsAbility to prioritize and organize own workloadExcellent customer service skillsAssertive and strong teamwork/interpersonalMulti-tasking a must requirementProficiency with Excel, Word and other MS office applicationsEducationBachelors degree with 5-6 years of experience in Trade Operations/ServicesPost Graduate (preferably Finance) with 2-3 years of experience in Trade Operations/Services
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-6


Stock Broking | Trading
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